Last updated: 8 July 2026
Valessa Aesthetics Institute and Training (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018). Our website address is https://valessaaestheticsinstitute.com.
For the purposes of data protection law, the data controller is Valessa Aesthetics Institute and Training, 6-8 Castle Street, Liverpool L2 0NB. You can contact us at [email protected] or 07345390669.
Information we collect
- Contact and booking details — your name, email address, phone number and appointment preferences when you enquire, book a treatment, or register for a course.
- Health information — relevant medical history, skin concerns, medications and consultation notes. This is special category (health) data and we handle it with additional care.
- Payment information — taken securely by our booking and payment providers; we do not store full card details ourselves.
- Website usage — basic technical data such as IP address, browser type and pages visited, collected through cookies and analytics.
How we use your information
We use your information to respond to enquiries, arrange and deliver treatments and training, keep accurate clinical records, take payment, send appointment reminders, meet our legal and regulatory obligations, and improve our services.
Our lawful bases are: performance of a contract (to provide the service you book); your consent (for marketing and, separately, explicit consent for processing health data); our legitimate interests (to run and improve the academy and clinic); and compliance with legal obligations (such as record-keeping for medical procedures).
Sharing your information
We never sell your data. We share it only where necessary with trusted providers who help us operate — for example our booking system, payment processors, IT and website hosting providers — and with regulators, insurers or medical professionals where required for your care or by law. All such providers are bound to keep your data secure and use it only as instructed.
Cookies and analytics
Our website uses cookies to help it function and to understand how visitors use it. You can control or disable cookies through your browser settings; doing so may affect some features of the site.
How long we keep your information
We keep your information only for as long as necessary. Clinical and treatment records are retained in line with professional and insurance guidance for medical aesthetic procedures; other records are kept only as long as needed for the purpose collected or to meet legal requirements.
Your rights
Under UK data protection law you have the right to access your data; to have inaccurate data corrected; to request erasure; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these, contact us at [email protected].
If you have a concern we have not resolved, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.
Security
We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
Contact us
Valessa Aesthetics Institute and Training, 6-8 Castle Street, Liverpool L2 0NB · [email protected] · 07345390669.